HexAutoParts Shipping & Delivery Policies
Shipping Fee
Generally, most items are currently free shipping, except in some remote areas. Additional remote surcharges may apply.The shipping method and shipping address, as well as your order’s total weight, will determine your shipping rates. All Canada address orders also have extra shipping costs and the delivery time is not guaranteed. See the table below for more information.
International Shipping/ Postage
We could only offer an International shipping service for Canada. There is actual shipping fee when you are paying and the delivery time is not guaranteed. See the table below for more information.
Shipping Surcharge for Canada:
| Weight Total (oz) | Charges |
|---|---|
| 0-15.99 | $50.00 |
| 16-63.99 | $65.00 |
| 64-104.99 | $85.00 |
| 105-127.99 | $100.00 |
| 128-189.99 | $120.00 |
| 190+ | $200.00 |
Please note by law, we are required to charge sales tax on TX shipping orders. The amount will be displayed during checkout.
Shipping costs are based on the weight of your order alone.
Once the order was placed please allow us 1-2 business days for packing and shipping, checking the order information is a very important step to build a better shopping experience.Please keep in mind if your orders were placed by Authorize.Net and the payment will not reach our account immediately. It is unsettled transaction at first then become settled successfully. Gerenally it will take several hours. We will ship it out after it become settled successfully. So if you order on 4:21pm via Authorize.Net on Friday,sorry we have no choice but ship it on Monday.Hope you could understand.
The order will be shipped on the same day or the next business day, especially for the order on Friday or weekend, it would be shipped on the next business day.
The delivery time depends on the distance between our TX warehouse and your delivery address. You can expect most orders to be delivered to your shipping address two to five business days upon clearance of the payment. But for remote areas, it may take a longer time. Some holidays such as Thanksgiving Day and Christmas, shipment will be delayed. You will receive a tracking number as soon as your order has been processed.
When you place an order you will receive an order confirmation email. You will then receive a separate second email with tracking information when your order ships. If you have an account on our website, you may login to track your order. Once you are logged in, select "View Order" and then "Track Your Order."Please note it may take USPS and UPS 24-48 hours to update tracking information after shipment.
If your order contains multiple parts, you may receive more than 1 package because the parts won’t all fit in a single package. It may cause different delivery times. Please wait patiently and don't worry, thank you.
Sorry we don’t offer overnight shipping service as well as pick up service.But most of packages will be shipped out via USPS priority mail(exclude some heavy items like atv axles,whose standard shipping service is UPS ground).Generally the delivery time is about 2-5 days and it will take longer if you live PR,HI,VI and other remote areas.
When you purchase products from Hexautoparts official site, you agree to our policy about returns, exchanges, and refunds as outlined. More details please check out return policy.