Customer Service

Our customer service team is available 9:00AM-9:00PM ET/5AM-5PM PT, Monday through Friday.

Give us a call at 713-364-4715 or CLICK HERE to send us a message. 

The team here at Hex Auto Parts strives to provide you quality products at great prices and a high-quality shopping experience. Our staff has decades of experience selling auto parts to customers like you. We have staff on hand that can answer your questions and make sure you get the part you’re looking for. Our US-based Customer Service Center is ready to help you via the phone or live chat from 8am-8pm ET M-F. See below to learn more about our policies.


If you have additional questions, please consult our FAQ's or feel free to Contact Us. We'll do our best to respond to your inquiry within one business day, and our local personnel in our Texas offices will respond to your questions. 

Fast Shipping

In most cases items ordered by 5pm ET Monday - Friday will ship that same day. All other orders will ship the next business day after payment is received. 

How We Ship

We currently only ship to USA and Canada.We ship from TX warehouse and endeavor to get your products to you fast and safe. We're sorry that no local pickups are available at this time.

Most of products are shipped out via USPS priority mail.Some smaller items are shipped via USPS 1st Class and we estimate the delivery time is about 2-5 days. Our larger, heavier items are shipped via UPS Ground and we estimate delivery in 3-7 days. Deliver to Alaska, Hawaii, Puerto Rico or other non-continental US territories may take longer. We apologize, but at this time we do not offer any expedited shipping options.

Stay Informed About Your Delivery

When you place an order you will receive an order confirmation email. You will then receive a separate second email with tracking information when your order ships. If you have an account on our website, you may login to track your order. Once you are logged in, select "View Order" and then "Track Your Order."Please note it may take USPS and UPS 24-48 hours to update tracking information after shipment.

Returns

If you return your purchase, the cost of shipping will be deducted from any refund or credit. Please note, if a product is returned to us from the postal carrier due to an undeliverable address, wrong address, etc, we will refund the full amount of your purchase less our shipping costs.